See how Microsoft AI, data, voice, multimodal experiences and existing Rogers systems come together to power every customer interaction.
Customer says
"My WiFi is slow upstairs"
Detailed walkthrough
Customer says "My WiFi is slow upstairs."
Spoken input, transcribed in the customer's preferred language.
Assistant asks "Can you take a photo of your router?"
The agent decides an image will resolve the ambiguity faster than a script.
Customer uploads a router image
Router model detected · Power light on · Internet light off · Weak signal indicators found.
Agent retrieves account information
Customer profile, service package, router inventory and speed history.
Agent checks Rogers systems
Live lookups against operational platforms through existing APIs.
Agent determines the cause
No neighborhood outage detected. Router appears online. Signal quality upstairs is poor.
Agent recommends next best actions
Reposition router · Restart equipment · Consider a WiFi extender · Upgrade to Advanced WiFi.
Customer chooses "Upgrade to Advanced WiFi"
Confirmation-gated. The agent invokes provisioning, returns an order confirmation and the account updates.
Customer Experience
Microsoft AI Platform
Rogers Enterprise Systems
Fabric Data Foundation
Conceptual reference architecture for discussion. No live Microsoft or Rogers systems are connected in this demonstration.